Return and Refund policy

Fizzishops aims to ensure a positive shopping experience. Please read our return and refund policy carefully, as it reflects the nature of our dropshipping model.

1. Return Eligibility

• Returns are accepted only for damaged, defective, or incorrect items.

• You must notify us within 48 hours of delivery, with clear photos and order number, to be eligible.

• Products must be unused, in original condition and packaging.

2. Non-Returnable Items

• Due to the nature of international shipping and third-party suppliers, we do not accept returns for reasons such as change of mind, sizing issues, or shipping delays.

• Personal care items, undergarments, and perishable goods are non-returnable.

3. Refunds (if applicable)

• Once your return is approved, you will be refunded via your original payment method within 7–10 business days.

• Refunds are not issued for:

  • Delays in shipping caused by customs or logistics partners.

  • Customer mistakes (e.g., incorrect address input).

4. Order Cancellations

• Orders can be canceled within 12 hours of placement. After this, the order is likely being processed by our supplier and cannot be canceled.

5. Exchanges

• We do not offer direct exchanges. If eligible, return the product and place a new order.

6. How to Start a Return

Email us at [your email] with:

• Subject: “Return Request – Order #[Order Number]”

• Photos showing the issue

• Description of the problem